Support

Help, troubleshooting, and privacy requests.

Need help with a scan, a recommendation that felt off, a generated dish preview, or a general app issue? Start here.

Last updated: March 20, 2026

Account and app

What support can help with

  • Questions about how the app works
  • Bugs, crashes, and unexpected errors
  • Recommendation quality feedback
  • Accessibility issues
  • Privacy or deletion requests
Menu scans

If a menu is hard to read

  • Use brighter light when possible.
  • Avoid glare and steep angles.
  • Capture one page at a time for dense menus.
  • Use up to four photos for multi-page menus.
Recommendation quality

If the call felt wrong

Include the restaurant name if you know it, whether the photo was blurry or reflective, and any taste, dietary, or allergy context that should have changed the answer.

Dish preview notes

About AI-generated dish imagery

Dish preview images are generated illustrations based on the recommendation. Real plating, portions, ingredients, and presentation may differ from what the preview shows.

Privacy requests

How to request deletion or privacy help

Email support@orderthisapp.com with the subject line Privacy Request and describe what you need as clearly as possible.

Support scope

What OrderThis cannot verify

OrderThis provides informational restaurant-ordering recommendations only. Always confirm allergens, cross-contact, ingredients, nutrition, pricing, and availability directly with the restaurant.

Download

Need the latest version before troubleshooting?

Make sure you are on the current App Store build before reporting an issue.